Employee delight – not customer acquisition, with Jennifer Sertl

Episode 675

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Jennifer Sertl is a business strategist and internationally recognized as an influencer in social media and a thought leader in the emerging field of corporate consciousness. She is president and founder of Agility3R, a leadership development company dedicated to strengthening strategic skills and helping leaders become more resilient, responsive, and reflective. She is also co-author of the book, “Strategy Leadership and the Soul.”

What you’ll learn about in this episode:

  • The importance of giving frontline people the tools that they need to create value for the customer
  • Why business isn’t about customer acquisition, but about employee delight
  • How our competitive advantage is not about our skill set, but rather how well we read our environment and how we use that to act
  • Thinking and acting globally
  • Why everyone should have an 18-month calendar
  • How being afraid to choose can dilute your value proposition
  • Why leaders today really need to be versed in social
  • The value that comes from spending time with people who you respect the most

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