Episode 356: Check your ego at the door, with Jeanne Bliss.
Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association. She is one of the foremost experts on customer-centric leadership and the role of the Chief Customer Officer. She guides C-Suite and Chief Customer Officer clients around the world toward earning the right to business growth and prosperity, by improving customers’ lives. Jeanne pioneered the role of the Chief Customer Officer, holding the first ever CCO role at Lands’ End, Microsoft, Coldwell Banker, and Allstate Corporations. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations. Jeanne is also the author of the groundbreaking book, “Chief Customer Officer.”
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Secret – timesaving technique
Jeanne writes a to-do list by sending texts to herself — she then deletes the texts when they are completed — stay focused on what you need to accomplish. ONWARD!
Daily habit that contributes to success
Make sure you have time for what matters — Jeanne carves out time for exercise and her family daily.
Could have ruined your business – but now – an invaluable learning experience
Jeanne learned she had to check her ego at the door — and Jeanne tells the whole story here.
Most influential lesson learned from a mentor
“Write like you talk.”
Final Round – “Breaking Down the Recipe for Success”
What systems would you go back and put into place sooner?
I would have networked more than I did.
What strategy would you recommend new business owners focus on to best ensure success?
- Define what you’re passionate about
- Create your personal code of conduct
- Build the journey of the customer’s life that you’re improving
- Find your way to deliver value
How best to connect with Jeanne: