Episode 21: How to master emotional intelligence, with Russ Sorrells.
Russ Sorrells helps people that want to help themselves – make a plan for their lives – so they can lead a high impact – high performance life.
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Secret — timesaving technique
Identify six priorities. Send those priorities to everyone in the organization. Then identify five organizational priorities and make sure your six daily priorities align. ONWARD!
Daily habit that contributes to success
Russ enjoys meditation, moderate exercise, and writing in his journal every morning.
Could have ruined your business — but now — an invaluable learning experience
Russ received a large order, but the product they delivered underperformed — and Russ tells the whole story here.
Most critical skill you think business owners need to master to be successful
“A business owner has to be able to adapt and have a certain level of flexibility.”
Most influential lesson learned from a mentor
“Reading about emotional intelligence was an invaluable lesson about interfacing with my customers.”
Final Round — “Breaking Down the Recipe for Success”
What systems would you go back and put into place sooner?
“I would have put a system in place to make our marketing efforts more efficient.”
What one strategy or “recipe” would compound into big wins for business owners?
90% of the owner’s responsibility is focusing on the sales process.
How to exceed expectations and add the most value?
An individual who understands sales strategy, refines the sales process, and masters the materials given to them.
What strategy would you recommend new business owners focus on to best ensure success?
- Identify an end goal
- Outwork the competition
How best to connect with Russ: